Tech For Less has been a member of the BBB in good standing since 2001. Due to a facility move we are currently going through the accreditation again and this should be in place soon. Please be assured that your satisfaction is still our number one priority and we continue to offer you our 45-Day Money-Back Satisfaction Guarantee. Please feel free to contact our customer service department with any questions or concerns toll-free at 1.866.880.1230 or via email at customerservice@techforless.com