Frequently Asked Questions
Tech For Less, Inc provides its customers with high quality, brand namecomputer products at prices far lower than other suppliers. Before doing business with us, many of our potential customers are concerned that they will be getting sub–standard material. We want to use this space to address these concerns up front.
If your questions are not answered here, please call one of our Account Managers, and he or she will address all your concerns.
Q: How do I track my order?
A: If you set up a Web account during checkout, or were logged into your Web account while you placed your order, you can find tracking information by logging into your Web account. Otherwise, you can use our order tracking summary request page.
Q: Why would I set up a Web account, and how do I find my password?
A: If you have set up an account on our Web site and are logged in during checkout (or set up the account during checkout) you can get detailed order status information, set up multiple shipping addresses, speed up checkout, earn TFL Rewards Points, and save your shopping cart for the next time you visit. And if you forget your password, you can always click the “Forgot password” link and we'll send it to the email address we have on file.
Q: How can you sell top–quality computer products for a fraction of the retail price?
A: Tech for Less has partnerships with many leading companies and we scour the industry for overstocks, liquidations, factory refurbishings, cancelled orders and other ways to buy large lots from Original Equipment Manufacturers (OEMs) and distributors at low prices so that we can pass the savings on to you.
Q: What does the “Compare At” price mean?
A: The “Compare At” price is the lowest price we've recently found on the web from another reputable merchant. We do the research for you to take the guess work out of buying from Tech for Less.
Q: That “Sale Price” looks too good to be true, how can it be so low?
A: Our prices are low to begin with as we pass the savings we get on to you. From time to time, we reduce the price of an item even more so that we can make room in our warehouse for new inventory. And since we always guarantee your satisfaction at any price, you win! Go ahead and give us a try, and you'll see why you don't need to pay retail for your computer & electronics needs.
Q: What do the terms Factory Sealed, Open Box - Like New, Factory Refurbished and Refurbished mean?
A: As a smart shopper you have probably already seen how these products provide you with a risk–free opportunity to save money, because your satisfaction is 100% guaranteed! Various retailers use slightly different definitions so it is good to see what our definitions mean:
Factory Sealed products are new, in original manufacturer packaging, and carry manufacturer warranty.
Open Box products are in original manufacturer condition, include accessories, and carry the greater of the manufacturer or 90 Day Tech For Less warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Factory Refurbished products have been returned to a service center and restored to meet manufacturer quality standards. They may show limited signs of use and carry the greater of the manufacturer or 90 Day Tech For Less warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Refurbished w/32-bit Windows 7 Pro products have been refurbished with officially licensed Microsoft Windows 7 Professional 32-Bit for Refurbished PCs and include the Windows 7 Professional 32-Bit for Refurbished Systems recovery disc. These products have been restored to meet manufacturer quality standards, may show limited signs of use and cosmetic blemishes. They may be missing some accessories that are not needed for the functionality of the product and carry a 90 Day Tech For Less warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Refurbished products have been restored to meet manufacturer quality standards, may show limited signs of use and cosmetic blemishes. They may be missing some accessories that are not needed for the functionality of the product and carry a 90 Day Tech For Less warranty. Manuals and software might not be included, but can usually be downloaded from the manufacturer. These items can be in the original manufacturer box or repackaged for protection during shipping.
Refurbished - No Ink products are fully functional, but do NOT include ink/toner. These products have been restored to meet manufacturer quality standards but may show limited signs of use. They are guaranteed to be in the condition represented for 90 days from the invoice date. No other warranties apply and no other returns are accepted on these products.
Q: Does your product ship with manuals and/or recovery disks?
A: Manuals might not be included because most manufacturers provide manuals on their websites which you can easily download to your computer to read or print. And many computers no longer ship with recovery media (even brand new ones!). But many computer manufacturers provide a way to create your own recovery media using a utility installed on the computer itself. If you still have trouble finding a manual or need help creating recovery media, our customer service department will be glad to help, just fill out a .
Q: What about warranties?
A: All of our products carry a 90 Day Tech for Less warranty to ensure your satisfaction and Tech for Less, not the Customer, arranges for and pays the cost to ship authorized defective returns.
Q: Are your products eligible for manufacturers rebates?
A: Each manufacturer has it's own set of rules. The best thing to do is check the manufacturers web site for more details on the particular rebate you are interested in.
Q: How about the packaging? How does it look?
A: Usually, the box we ship the product in is the original factory packaging. However, sometimes the original box has been shipped previously and we decide to repackage the unit in a double–walled brown box to ensure that the unit will arrive to you in good condition.
Q: What is the quality of the product I am buying?
A: Our return rates are the same or less than the technology industry as a whole. In cases where an item requires repair before it is shipped to our customer, we use only the highest quality components.
Q: So I can expect the product to be exactly the same as the “NEW” item?
A: You can expect the unit itself to perform as new. However, the unit may be re–boxed in our own packaging. In some cases, some of the documentation (manuals, etc.) for a unit will be missing. Most customers don't usually find this to be a problem because manuals are generally available on the manufacturers' websites. If you need further clarification on a unit you are interested in, you can call one of our Account Managers and he or she will look up any additional information you require.
Q: What happens if I do have a problem with a purchase?
A: We have a 30 Day, 100% satisfaction guarantee. If you have a problem with your purchase, contact us using our web site's and we will work with you to resolve your problem. We have one of the Webs best return policies and you have a 30 Day Money Back Guarantee and a 90 Day Product Warranty. If we can't reach a satisfactory resolution to your problem before our 30 Day Money Back period ends, we will replace the unit, refund your money or come to another mutually agreeable solution. We also offer extended warranties to help ensure worry–free ownership.
Q: So after 90 days, I am on my own?
A: Not generally. Our research shows that an overwhelming percentage of computer equipment problems happen within the first few days of operation. After that, most equipment runs smoothly for years with only scheduled cleanings and maintenance. A lot of the material that we sell might still have the full manufacturer's warranty or a major part of it in force when you purchase it from us. One of the reasons we sell only major brand–name systems is that the well–known manufacturers are very good at taking care of their customers after the sale is made. We also offer extended warranties to help ensure worry–free ownership.
Q: What are TFL Rewards Points?
A: TFL Rewards points are given to customers by Tech For Less to show our appreciation for your business. The rewards points can be earned through our Refer-A-Friend and Points-for-Purchase programs. Once reward points have been earned and are deposited into your rewards account, they can be spent on the Tech For Less website to purchase products. TFL rewards Points expire after 120 days from the day they are earned. Each 100 reward points are worth $1. For example, if you have 2,000 TechForLess Reward Points, you have the equivalent of $20.00 in cash to spend on anything that you want at TechForLess.com. You can review your Reward Points balance on your My Account page when you are logged in. You will have an option to spend your points during checkout.
Q: What is the "Refer-A-Friend" program?
A: The Refer-A-Friend program allows you to earn TFL Rewards Points by referring your friends to Tech For Less using a special link that can be found the the Refer-A-Friend page. When you refer a friend, your friend will receive a special offer such as 10% off on their first purchase at Tech For Less and you will receive 1,500 in TFL Rewards Points (worth $15). Unused TFL Rewards points expire after 120 days. Your friend must be a new customer to Tech For Less, or a previous customer who has not made a purchase during the past 2 years. Note, no self-referrals allowed and products that are returned to Tech For Less do not qualify. Once one of your friends makes a qualifying purchase, you can expect to receive your TFL reward points within 2 business days.
Q: What is the "Points for Purchase" program?
A: Points-for-Purchase allows you to earn TFL Rewards points by purchasing certain products on the Tech For Less website. The easiest way to see all the products that are currently eligible is to go to the "Specials" page and click on the Points-for-Purchase tab. Any product which shows the TFL Rewards icon is eligible. Once you complete your purchase of one of the qualifying items, you will receive the indicated number of TFL Rewards points 30 days after your purchase. Orders paid with your exsisting points balance are not eligible to earn points. Unused TFL Rewards points expire after 120 days. You may review your TFL Rewards points at any time by logging into your account and selecting the 'My TFL Rewards Points' link from your account page. If you purchase a qualifying item and later return it, the points you would have received are forfeited.
Q: What are your shipping charges?
A: If you are looking for shipping rates, we have a direct connection to our shipping companies so when you add an item into your shopping cart, you will be able to see the actual shipping charges, based on your zip code, postal code or country. Just click the "Calculate Shipping" button and the screen will update with the shipping charges. Most orders ship the same business day when you place your order before 5pm MST.
Q: Do you ship outside the United States?
A: Yes, we ship products internationally. We will have to declare your order's actual value on customs forms, and will NOT be able to label it as a gift or return. You are responsible for all duties and taxes that may be applicable to a delivery outside the USA. Removing the product from the United States may void all warranties. You can place your order via our web site using Google Checkout, PayPal and credit card, if you have ordered from us before. Wire transfer is always an option also. Please contact our sales department via email firstname.lastname@example.org or call 1.719.886.8000 or Toll Free: 1.866.880.1230, for more details before placing an order.
Q: What about errors on the Web site
A: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Tech for Less reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tech for Less will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Tech for Less's Return Policy.
Q: Where can I get product manuals
A: You can go here to look for manuals that are available for our products.
Q: I like ordering online, but sometimes I need to talk with a technical
expert – one who's not pushy.
A: Our Account Managers are not pushy or aggressive. Each has extensive experience in the industry and we have experts in all product categories on our site and are ready to help you. Being pushy to get a single sale doesn't help the Account Manager. When you call, we will help you with your questions. We know that we have the best prices and service in the industry, so please call us and find out for yourself. When you purchase from Tech for Less, you are really buying from a team of people. From the Account Managers to the Customer Service Representatives to the Quality Assurance Managers, we stand behind every sale and have the tools needed to support you. This fact is really the cornerstone of our philosophy which allows us to continue to give our customers superior service and quality products.
Q: Hey! You didn't answer my question here. What should I do?
A: Call your Account Manager toll–free at 866–880–1230. If you don't already have an Account Manager, just ask for the sales department and we'll be happy to help.
Your satisfaction is 100% guaranteed
All products shown are in stock and carry a warranty – so you can buy with confidence! The quantity listed is all we have in stock... so don't delay, buy today! Join the thousands of satisfied customers we've been serving since 2001.
1610 Garden of the Gods Rd.
Colorado Springs, CO 80907
Monday — Friday
9:00am to 6:00pm MT
8:00am to 6:00pm MT
After Sales Support
Bill M. -
Apr 18th 2013
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