Broker/Reseller Returns Policy
All Reseller/Broker returns are handled on a case-by-case basis
Returns Policy – Encore Holdings, LLC does not accept returns from broker/resellers unless the item is defective* or incorrect item. Should an item be received which is defective or incorrect, please contact your sales representative for an RMA.
Return Period – Should a unit be received by the reseller/broker which is defective or incorrect, the buyer has fifteen (15) days from invoice date to contact us in writing (email is acceptable) to obtain an RMA number and arrange for the unit to be returned to Encore for another unit of the same make and model (if available). If upon receipt of returned RMA, we are unable to verify the complaint, a 15% restocking fee will be charged to the buyer in addition to the shipping fees.
RMA Required – Should a unit be received without a valid RMA, or be delivered to us more than (7) seven days after the issuing of the RMA, the returned unit will be rejected and will be shipped back to the buyer at their expense.*Exclusion would be units sold in an "as-is" state
This information must be included on your P.O.:
- Condition of product must be noted on the P.O
- SKU and individual pricing must be listed in detail on the P.O.
1610 Garden of the Gods Rd.
Colorado Springs, CO 80907
Monday — Friday
9:00am to 6:00pm MT
8:00am to 6:00pm MT
After Sales Support
Marlene P. - Jun 27th 2015