What exactly is an extended service plan?
An extended service plan is generally an extension of your original manufacturer's warranty. On new products, most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. If you purchase a refurbished item, your unit will most likely come with a 30 or 90 day warranty. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. Extended service plans lengthen your product's coverage for up to an additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
What is covered?
The CPS Extended Warranty Plan extends the coverage of any malfunctions that would normally be covered within the terms and conditions of the original written warranty for as many extra years as you buy. This includes damaged by lightning or a power surge provided an approved power surge protector was in use (see Terms below for more details).
What should I do if I need extended service?
Consumer Priority Service offers an easy to use online form at www.cpscentral.com to initiate a claim on your product. Alternatively you may call our toll-free Customer Service Hotline at (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity, speed, and ease of access to ensure that there are no hurdles to jump over to get the service you need.
Who will perform the service on my product?
Our company works with national and international service professionals. Each technician is extensively trained by respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market. We urge our customers to provide feedback (email to email@example.com) regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
Will I have to mail my product in for service?
Unless you purchased an "in-home" plan, you have what is called a standard carry-in warranty and if there is no service center close to you, you will have to ship your product to the authorized service center for service. Upon submitting your claim, CPS will provide you with a UPS label via email. Simply print and affix the label to your shipping box and give the box directly to a UPS driver or a drop it off at a UPS pickup location. Once work has been completed, your repaired unit will be shipped back to the address you have provided. Unlike most other warranty programs, CPS warranties sold through Tech For Less have all shipping costs prepaid and included with your extended warranty plan.
May I transfer my Consumer Priority Service extended service plan to another person?
Our service plans are 100% transferable to a new product owner. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owner's information at hand when requesting a transfer. You may also email the request to firstname.lastname@example.org.
Will I have to pay a deductible or any other "hidden costs"?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.
Can I renew my Consumer Priority Service extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a CPS representative to discuss your renewal options at (800) 905- 0443.
Have additional questions? Please contact a Tech for Less Account Representative at (866) 880- 1230, or call Consumer Priority Service directly at (800) 905- 0443.
CONSUMER PRIORITY SERVICE
Terms and Conditions
Extended Service Protection Plan
Terms: The Administrator agrees with the purchaser of the product(s) and this Plan (OWNER), to cover manufacturer’s defects in materials and workmanship that are the result of normal usage for a period specified on your membership card, subject to a maximum coverage period of five (5) years after the manufacturer warranty has ended. The Plan covers eligible products purchased as new, open box or refurbished and manufactured for use in the United States, which at the time of purchase included a Manufacturer’s original written warranty valid in the United States providing minimum coverage of ninety (90) days parts and ninety (90) days labor. The Plan begins on the expiry date of the Manufacturer’s Warranty and is between ADMINISTRATOR and the OWNER. This Plan pays for parts and labor for functional parts. Functional parts are those component parts that are critical to the performance of the product’s essential function. Nonfunctional parts are those parts that are not critical, knobs, handles or cosmetic parts. ADMINISTRATOR will repair or replace the unit or any parts thereof, as required, subject to these terms and conditions. ADMINISTRATOR is not obligated to renew your Plan, however, if renewal coverage is offered, the price quoted will reflect current service costs and the age of the product. For replacement/exchange plans, we will either replace the Covered Product or settle the claim monetarily.
This plan must be registered properly within 30 days of you invoice date. To register your plan, visit www.cpscentral.com and click the “Register Your Plan” button. If you prefer to register by telephone with a representative please call (800) 905-0443. Failure to properly register this plan may restrict or eliminate full coverage benefits under this plan.
To Arrange for Service:
Prior approval from Consumer Priority Service is required prior to the start of service. To initiate a claim please logon to www.cpscentral.com and click the “Make a Claim” link. Alternatively you may call the customer service desk at (800) 905-0443. Please have your original bill of sale and the Plan available so our Customer Service Representative is able to quickly arrange for service.
Along with the wording of original equipment manufacturer’s warranty, the following terms
and conditions will apply:
a. This Plan does not cover failure as a result of: normal wear and tear, misuse, abuse, rust or corrosion, spilled liquids or foreign objects found inside the equipment; repair of damage or food loss caused by accident, theft, fire, flood, external causes such as, but not limited to, blown fuses, inadequate electrical power, water and gas lines beyond the equipment, plugged drains, normal wear and tear, or any use of the product not authorized by the manufacturer.
b. The maximum liability of this Plan for product replacement or repair shall not exceed the original purchase price for the product.
c. ADMINISTRATOR reserves the right to repair or replace the covered product with a comparable feature model of like kind and quality. Product replacement under this Plan will fulfill this agreement in its entirety and will discharge all further obligations under this Plan and the Plan shall terminate.
d. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
e. Plan coverage is provided for authorized products only.
f. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the covered product are not covered by this Plan.
g. If no defect is found (no fault found) or repairs are denied based on the terms and conditions of the Plan, the Plan owner will be responsible for all costs incurred.
h. Replacement of batteries, light bulbs, fuses, filters, print ribbons, print heads including nonremovable print heads, toner cartridges, drums or any other products with a pre-determined life expectancy are excluded.
i. Charges incurred for the following items are not covered by this Plan: set up or installation, reformatting of hard drives and diskettes, system and software configuration or data recovery.
j. Any loss occurring during the manufacturer’s Plan is excluded and any loss due to failure to follow the manufacturer’s recommended maintenance, specifications or operating instructions during the term of this Plan is excluded.
k. ADMINISTRATOR and the Federally Licensed Insurance Company are released from all liability due to indirect, consequential or incidental damages.
l. Any loss resulting from collision with another object or any damage while the product is in transit is excluded.
m. Any costs and damage related to installation and/or reinstallation of products are not covered under this Plan except for costs related to installation and/or reinstallation of car audio products.
n. Upon approval by ADMINISTRATOR, this Plan is transferable; to a subsequent owner, or a new product.
o. The Plan owner may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan and receive a full refund. ADMINISTRATOR may cancel this Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications to the product or commercial use of the product. In the event of cancellation by ADMINISTRATOR (except for non-payment), ADMINISTRATOR will provide the Plan owner with a pro-rata refund.
p. Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs, is excluded.
q. If service under the Plan is provided on-site at your location, a person who has reached the legal age of majority must be present at all times during the service call. Such on-site service will only be offered if your location is within the authorized service area of an approved provider. In the case where a product falls outside of this designated radius, Priority Service shall cover all costs related to shipping the Covered product to and from the authorized service center.
r. In the event that a covered product is damaged by lightning or a power surge, coverage under this Plan will apply, excluding software or data, provided proof that an approved power surge protector was in use at the time of damage and any additional conditions included herein.
a. This Plan does not cover charges incurred relating to system and software configuration or
b. We will make every attempt during the troubleshooting process to confirm whether the problem is related to hardware or software failure.
c. If after service is performed, it is determined that the cause of the problem was software related including, but not limited to, software errors resulting from improperly functioning or defective software, computer viruses, or any problems related to customized or proprietary software, computer games, peripheral equipment, internet access, or USB devices, You will be responsible for all costs incurred.
d. This Plan provides pixel coverage for video display products based on the manufacturer’s but excludes all incidents of burn in regardless of manufacturer coverage.
e. Should parts no longer be available for a Covered Product, ADMINISTRATOR shall be excused from performance under this Plan and will refund the consumer the cost of the Plan.
f. “No Lemon” Policy – While covered under this Plan and after the product requires covered service on three (3) separate occasions for the same component and this product requires a fourth repair, as determined by our authorized service center ADMINISTRATOR will replace the product with a product of comparable performance, the value of which may not exceed the original purchase price. Authorized service repair receipts from three (3) separate repair incidents must be sent to ADMINISTRATOR in order to qualify for replacement. Product failures must be covered by the terms and conditions of this Plan. Replacement terms in General Conditions (c) apply.
g. In the event of mechanical failure of a freezer covered by the terms and conditions of this Plan, which causes spoilage of frozen foods, ADMINISTRATOR will refund the amount of the actual loss to a maximum of $250.00 during the term of this Plan.
h. If you have purchased exchange coverage, which is specified, on your bill of sale your product will be replaced if the failure is covered by the Plan’s terms and conditions. Replacement terms in General Conditions (c) apply.
International Coverage: Consumer Priority Service offers international coverage on our service plans. Obtaining service abroad is as easy as locating an authorized service center near you or simply shipping your defective product in for service. If you need assistance locating a service center near you please check your manufacturer’s website under the international support link. Unlike many other protection plans, Consumer Priority Service does not charge any additional money to have your product serviced abroad. As always there are no deductibles and absolutely no hidden fees.
a. If this is a Lamp Replacement Plan, Consumer Priority Service shall arrange for the
replacement of the Covered Product. If the replacement cost of your bulb exceeds the
maximum coverage allowed under this plan, you shall receive a monetary settlement for the
maximum coverage amount. Coverage for this Plan shall begin on the Date of Purchase of the
b. If you have added Accidental Coverage to your plan, as indicated on your Membership Card as well as your Online Account, This Plan shall cover unintentional damages as a result of: impact or dropping, liquid damage, unintentional physical damage. Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft.
Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
c. If you have added Commercial coverage to your plan, as indicated on your Membership Card as well as your Online Account, This Plan shall remain in effect for the Covered Product despite use in a Commercial Environment for the duration of the plan. Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
d. If you have added On-Site Coverage to your plan, as indicated on your Membership Card as well as your Online Account, This Plan shall include service to be performed in the Owners home or office if the Covered Product has a retail value over $1,000.00 and weighs more than 50 lbs. If the Covered Product costs less than $1000.00 or weights less than 50 lbs, Consumer Priority Service shall cover all costs related to shipping the Covered product to and from the authorized service center. Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
e. If you have added Instant Settlement to your plan, as indicated on your Membership Card as well as your Online Account, This Plan shall include Settlement within 24 hours of claim approval. Consumer Priority Service shall immediately furnish a check equal to the original purchase price of the Covered Item. Consumer Priority Service shall also pay for overnight transport of the check to the Owners address on file. Owner will be responsible to ship the Covered Product back to Consumer Priority Service. If within 30 days of Claim Settlement the Covered product has not been received Consumer Priority Service, charges in the amount of the Claim Settlement will be applied to Owner’s credit card on file. Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
f. Your plan includes prepaid shipping, as indicated on your Membership Card or Online Account, Consumer Priority Service will provide a prepaid label to ship the Covered product to the authorized service center. Upon repair or replacement of the Covered product Consumer Priority Service will incur all costs related to return shipping.
Transfer of Plan: You may transfer your service contract to a new owner of the covered product by emailing notice of transfer to email@example.com or calling (800) 905 – 0443. You must provide Consumer Priority Service the Serial number, proof of purchase of the service contract, the name, address, telephone number and email address of the new owner. A transfer fee of $25.00 will apply.
CPS Custom/Specialty Contracts: If you have purchased a CPS Custom/Specialty Contract, as indicated on your Membership Card as well as your Online Account, This Plan shall cover the repair and/or replacement of covered products under this plan. Custom/Specialty Contracts are final, and cannot be cancelled at any time. Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
LIMIT OF LIABILITY: Our liability is limited to the original price of the covered equipment. This agreement will be terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item.